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Client Insights

See which relationships are growing, and which are quiet.

Clear reports for owners and showroom heads: how much revenue comes from returning families, which occasions bring them back, which managers keep in touch, and how each showroom compares.

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Client Insights · Last 6 months Search clients, tags, invoicesNK
Repeat clients
61%of revenue
Occasion-led sales
₹1.84 Crfrom 214 reminders
Avg. days between visits
138down from 171
Revenue · all sales vs occasion-led
Jun
Jul
Aug
Sep
Oct
Nov
Relationship managers
Neha K.₹62.4L
Arjun S.₹48.9L
Simran B.₹41.2L
Share of clients contacted on their occasion

Inside Client Insights

What sits in this case

01

Repeat-client revenue

Share of revenue from returning clients, by month, showroom and category.

02

Occasion revenue

Sales that followed an occasion reminder, by occasion type: anniversaries, weddings, birthdays, festivals.

03

Manager performance

Clients contacted on time, appointments booked, conversion and revenue for each relationship manager.

04

What sells to whom

Categories, karats and price bands that each client segment buys most.

05

Showroom comparison

Run several showrooms? Compare them side by side on the same measures.

06

Exports

Download any report to Excel or PDF for your monthly review.

In practice

Questions owners answer each month

  1. 01

    Who came back?

    Returning families this month and what brought them in.

  2. 02

    Who has gone quiet?

    Valued clients with no visit in 9 months, listed for their manager.

  3. 03

    Did reminders work?

    Revenue from occasion reminders compared with last year.

  4. 04

    Who needs support?

    Managers with overdue follow-ups or low conversion.

Specification

Reports included

Client Insights is part of every Luxarycraft plan it appears in, and shares one client record with the rest of the product, so nothing is typed twice.

See which plan includes it
Clients
New, returning, lapsed and lifetime value
Occasions
Reminders sent, replies, bookings and sales
Managers
Follow-ups, appointments, conversion, revenue
Stock
Ageing, fast and slow movers, by category
Sales
By showroom, category, karat and price band
Exchange
Old gold received and its share of sales

Works with

One client record across the showroom

Next: Client Book
AI Client ConciergeTimely reminders and drafted invitationsClient BookProfiles, sizes, family and occasionsShowroom POSWeight, purity, making, HUID, old gold

Questions

Client Insights, answered

Can managers see each other’s numbers?

Only if you allow it. By default, managers see their own figures and owners see everything.

Are reports available on the 18K plan?

Single-showroom sales and client reports are included in every plan. Cross-showroom comparison is part of 24K.

How fresh is the data?

Reports update as bills are made. There is no overnight wait.

The salon is closing. One case is still lit.

By invitation

Book a private demo.

We open Luxarycraft with your own showroom in mind: your categories, your billing rules, your relationship managers and the occasions your clients return for.

For
Your showroom and its owner
Length
40 minutes, online or in person
We bring
Your own pieces, billed with HUID and old gold

Prefer to begin on your own? Try 14 days free