Clienteling CRM and showroom POS for jewellery and luxury retail
Remember every client the way they remember their jewellery.
Luxarycraft keeps every client’s preferences, sizes, family and occasions in one place, reminds your relationship managers of the right moment with AI, books private viewings, bills with weight, purity and HUID, and tracks every piece from vault to wrist.
- AnniversaryClient BookMrs. Arora
- Client since 2019 · 6 purchases
- Prefers yellow gold, temple designs
- Bangle 2.6 · ring 14
- AI Client Concierge25th anniversary on 14 Dec
- Last visit: daughter’s engagement set, 2025
- Suggest: private preview of the new temple collection, 2nd week of Nov
- Relationship managerNeha edits and sends
- “We would be honoured to keep the private salon for you and Mr. Arora...”
- WhatsApp · client opted in
- AppointmentsSat 23 Nov, 4 pm
- Private salon
- 6 pieces reserved for viewing
- Showroom POSNecklace 42.6 g · 22K
- Making ₹38,400
- Old gold exchanged 18.2 g
- HUID recorded
- RememberedInvoice and certificate sent
- Anniversary note saved for next year
- Reminder set · 14 Dec 2027
Made for houses that sell by relationship
One client book for the showroom floor, the salon and the vault.
Jewellery showrooms
Gold, diamond and polki houses with a vault, a salon and a long family memory.
Bridal and couture
Trousseau planning, trials and fittings that run for months before the wedding.
Watch boutiques
Serial numbers, warranties, service cycles and waitlists for the pieces clients wait for.
Designer labels
Measurements, alterations and private previews for each new collection.
Furniture and décor galleries
Home consultations, made-to-order pieces and delivery timelines.
Every size, every preference, every family occasion.
A client profile that reads like a trusted manager’s memory. Ring and bangle sizes, metal and design preferences, family members and their dates, and everything they have bought, from the first nose pin to the wedding set.
- Ring, bangle and chain sizes for each family member
- Preferences for metal, karat, stones and design style
- Birthdays, anniversaries and weddings across the family
- Complete purchase, exchange and repair history
- Ring
- 14
- Bangle
- 2.6
- Chain
- 18 in
- Rajiv Arora husband
- Ishita daughter · engaged 2025
- Kabir son · birthday 3 Mar
| Aug 2025 | Engagement set for Ishita · polki | 38.4 g |
| Dec 2024 | Anniversary bangles · pair · 22K | 31.0 g |
| Oct 2023 | Karva Chauth pendant · temple | 9.2 g |
The right moment, gently remembered.
Each morning, every relationship manager sees whose occasion is near, what they last bought and what they might love next. The concierge suggests pieces from your own stock and drafts a message. Your manager edits it and decides whether to send.
- Birthday, anniversary and wedding reminders weeks ahead
- Suggested pieces from current stock in the client’s size
- Draft messages in English, Hindi or Hinglish
- Nothing is sent without a manager’s approval
Invite to a private preview of the new temple-design collection in the 2nd week of Nov. Last visit: daughter’s engagement set, 2025. Prefers yellow gold.
Namaste Mrs. Arora, our new temple collection arrives next week. We would be honoured to keep the private salon for you and Mr. Arora on Saturday 23 Nov, 4 pm, ahead of your special December.
Private viewings, with the pieces already waiting.
Book the private salon, the diamond lounge or a home visit. Reserve pieces for the appointment so they are pulled from the vault in time, and every manager sees who is coming and what they came for.
- Salon, lounge and home-visit calendars side by side
- Pieces reserved and moved from vault to salon case
- Bridal trial series that run across months
- Reminders to the client the day before
Billing that understands gold, stones and making.
Gross and net weight, purity, the day’s rate, making charges by gram or percentage, stones priced on their own line, GST and HUID, with old-gold exchange set off in the same bill. The invoice and certificate reach the client on WhatsApp or email.
- Daily gold and silver rates set once, used everywhere
- Making by gram, percentage or flat, per piece
- Old gold tested, weighed and exchanged at the counter
- Split payments across UPI, card, cash and advance
| Piece | Gross | Net | Purity | HUID | Amount |
|---|---|---|---|---|---|
| Lakshmi haar · temple | 44.1 g | 42.6 g | 22K · 916 | K7Q2XM | ₹4,78,824 |
| Making charges | ₹38,400 | ||||
| Kemp stones · 1.5 g | ₹6,200 | ||||
| GST 3% | ₹15,703 | ||||
| Old gold exchanged · 18.2 g tested at 916 | - ₹1,99,836 | ||||
From the vault to the wrist, and from sketch to setting.
Every piece carries its tag, certificate and current location, whether it sits in Vault A, a salon case, out on approval or at the karigar. Bespoke and alteration orders follow a timeline your client can be told about with confidence.
| Tag | Piece | Weight | Certificate | Location |
|---|---|---|---|---|
| KGH-N-0412 | Lakshmi haar · temple 22K | 44.1 g | HUID K7Q2XM | Salon case 2 |
| KGH-D-1187 | Solitaire ring · 1.02 ct 18K | 3.8 g | IGI 61J4402 | Diamond lounge |
| KGH-B-0930 | Polki choker 22K | 62.5 g | HUID 4RT9LB | On approval · Mehra |
| KGH-E-0221 | Temple jhumkas 22K | 18.7 g | HUID PX81QD | Vault A · tray 3 |
| KGH-W-0045 | Automatic chronograph Steel | - | Warranty card | Watch wall · 4 |
| KGH-C-0310 | Kada · custom 22K | 28.0 g | At karigar | Karnal workshop |
- Design approved02 Nov
- CAD and wax06 Nov
- Casting10 Nov
- Stone setting15 Nov
- Polish and finish18 Nov
- Hallmarking20 Nov
- Ready for trial22 Nov
Know which relationships are growing.
See how much of your revenue comes from returning families, which occasions bring them back, and which relationship managers keep in touch. Compare showrooms side by side if you run more than one.
- Repeat-client revenue and visit frequency
- Revenue from occasion reminders, by month
- Relationship-manager follow-up and conversion
- Showroom comparison across a group
Built for Indian jewellery retail
The details your counter already deals with.
HUID on every bill
The 6-digit hallmark ID is captured at billing and printed on the invoice.
Gross, net and stone weight
Weights to two decimals, with stone weight deducted and priced on its own line.
Old-gold exchange
Tested purity, weight and the day’s exchange rate, set off against the new bill.
GST done right
3% on sales and 5% on job work from a client’s own gold, with HSN codes on every line.
Karigar job cards
Gold issued, gold returned, wastage and due dates for every bespoke order.
WhatsApp with consent
Messages go only to clients who opted in, and a manager approves each one.
Discretion
Your clients trust you with their family’s moments. We keep that trust.
Luxarycraft is built for houses where a client’s name is spoken softly. The concierge uses only what a client chose to share, and every message passes through a person before it leaves the showroom.
Consent before contact
Messages go only to clients who opted in. Relationship managers review and send every message.
No guessing about private lives
Suggestions use the purchase history and preferences a client shared, never guesses about wealth, religion or family matters.
Removal on request
A client can ask for their data to be removed at any time, and the record is erased across showrooms.
Encrypted and never sold
Client data is encrypted, visible only to authorised staff, and never sold or shared for advertising.
Questions
Questions showrooms ask
Does it handle HUID and old-gold exchange?
Yes. The HUID is recorded against each hallmarked piece and printed on the invoice. Old gold is entered with its tested purity and weight, valued at the day’s exchange rate and set off against the bill in the same screen.
Will clients get spammed?
No. Messages go only to clients who opted in, and a relationship manager reads, edits and approves each one before it is sent. The AI drafts, it never sends on its own.
Can we use it for boutiques too?
Yes. Bridal and couture boutiques, watch stores, designer labels and décor galleries use the same Client Book, Appointments and POS. Metal-specific fields switch off for categories that do not need them.
Is client data private?
Client data is encrypted in transit and at rest, visible only to staff you authorise, and never sold. Each showroom sees its own clients unless you choose to share a book across a group.
How long does setup take?
Most single showrooms go live in 5 to 7 working days. We import your clients and stock from Excel or your current billing software, set up your rates, making charges and invoice format, and train your team in the showroom.
Can we keep our existing billing software?
Yes. You can run Client Book, AI Client Concierge and Appointments alongside your current billing, and move to Showroom POS when you are ready. The 24K plan includes ERP integration.
The salon is closing. One case is still lit.
By invitation
Book a private demo.
We open Luxarycraft with your own showroom in mind: your categories, your billing rules, your relationship managers and the occasions your clients return for.
- For
- Your showroom and its owner
- Length
- 40 minutes, online or in person
- We bring
- Your own pieces, billed with HUID and old gold
Prefer to begin on your own? Try 14 days free